Ordering & Return Policies
Our goal is to insure that you have a pleasant, protected, and consistent shopping experience.
I. Shipping and Charging
On-line and phone orders by credit card are automatically submitted to your credit card vendor for approval at the time you place your order. If approved, your account is charged at that time. All products in inventory are normally shipped the same day with orders placed before noon, CST, or the next business day if received later in the day. Back ordered items are usually shipped within 48 hours. Some items are direct shipped from the factory in San Antonio, Texas. Those items can be ordered through us and picked up at the factory in San Antonio to save shipping if desired. In the rare event that shipment of back ordered items will exceed 48 hours you will be notified by phone or email and given the option of canceling your order for full credit.
Please note that UPS will leave packages at the shipping address you supply without a signature verifying receipt. This may occasionally result in a package not being received by you, for reasons beyond our control. We are not liable for loss of packages delivered by UPS but not actually received by you. Proof of Receipt service is available from UPS for a significant fee, and you can elect to use this service if you desire. Please contact us by phone for rates.
II. International Shipments: We no longer ship outside of the United States. Supporting products after the sale is of critical importance to us, and to our customer relationships, and we cannot do that effectively internationally.
III. Returns and Cancellations
We stand behind the products we sell. All products carry a 30 day satisfaction guarantee: If you are not completely satisfied with your purchase you may return it or exchange it within 30 days of purchase. Please note that all returned purchases received later than 30 days following date of shipment will be charged a 15% restocking charge.
Products covered by this guarantee must be returned in their original condition and in the original packaging, and must include a copy of the original receipt. Refunds are issued in the same tender and on the same credit card, if applicable, as purchased. Shipping fees are not refundable.
Please send your package to us via insured (for your protection) and prepaid UPS. We do not pay for return shipping.
To return a purchase:
Phone 1-888-631-6789 (toll free) or 361-362-0430 or contact us by email at ljones@hrbizmall.com to provide notice of your return. You will be supplied with a return address to which you can ship your package. You should include a copy of your original receipt or the original packing slip. Returns must be shipped prepaid and should be insured as we are not responsible for shipping losses or damage.
IV. Shipping damage
Damage occurring in shipment is beyond our control and must be handled by the carrier. If a package arrives damaged, or if damage is discovered upon opening, you should save all boxes and packaging materials and contact the carrier immediately to file a claim. Please also notify us, toll free at 1-888-631-6789, as we can often be of service in expediting claims and getting replacements to you faster than when you deal with freight companies alone.