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I. Shipping and Charging
On-line and phone orders by credit card are automatically submitted to your credit card vendor for approval at the time you place your order. If approved, your account is charged at that time. All products in inventory are normally shipped the same day or the next business day. Back ordered items are usually shipped within 48 hours. In the rare event that shipment of back ordered items will exceed 48 hours you will be notified by phone or email and given the option of canceling your order for full credit.
Please note that UPS will leave packages at the shipping address you supply without a signature verifying receipt. This may occasionally result in a package not being received by you, for reasons beyond our control. We are not liable for loss of packages delivered by UPS but not actually received by you. Proof of Receipt service is available from UPS for a significant fee, and you can elect to use this service if you desire. Please contact us by phone for rates.
International Orders: We do not accept credit cards on international orders. We accept bank money transfers only, details will be provided when you place your order. Shipping charges are determined on a case by case basis; rates quoted in the web site are for the continental United States only. Contact us by email or phone to determine shipping costs.
International Shipments: We ship all international orders by UPS, no longer using the US Postal Service (USPS) due to lack of reasonable tracking ability. USPS will not start tracking on International shipments for 30 days following shipment, resulting in unacceptable delays and costs for us and our clients.
II. Returns and Cancellations
Hunting & Recreation Business Mall stands behind every product we sell. If you are not completely satisfied with your purchase from us you may return or exchange it within 30 days of purchase. Please note that all returned purchases will be charged a 15% restocking charge.
Products must be returned in their original condition and in the original packaging, and must include a copy of the original receipt. Refunds are issued in the same tender and on the same credit card, if applicable, as purchased. Shipping fees are not refundable.
Please send your package to us via insured and prepaid UPS (for
your protection). We do not pay for return shipping.
To return a purchase:
- Phone 1-888-631-6789 (International
Customers Call - 361-362-0430) or email ljones@hrbizmall.com
to provide notice of your return. You will be supplied with
a return address to which you can ship your package. You should
include a copy of your original receipt or the original packing
slip. Returns must be shipped prepaid and should be insured
as we are not responsible for shipping losses.
III. Shipping damage
Damage occurring in shipment is beyond our control and must be handled by the carrier. If a package arrives damaged, or if damage is discovered upon opening, you should save all boxes and packaging materials and contact the carrier immediately to file a claim. We request you also notify us toll free at 1-888-631-6789 of any problems incurred in shipping.
IV. Security
Your privacy and security are very important to us. We treat your credit card and personal information confidentially and we use secure technology to protect you.
The orders you place with us are encrypted using SSL (Secure Sockets Layer) technology. With SSL implemented on both the client and server, the information you send to us over the Internet arrives secure and unaltered.
SSL security requires you to use an SSL enabled browser. To check your browser, look at the lower corner of your browser window after accessing the order page sections of our site. If SSL is active you will see, depending upon your browser, either an unbroken key or a closed lock. Another way to check is to look at the URL line of your browser. On a secure server the first characters of the address will be "https." It will be "http" on a server that is not secure.
Our site, like many sites that take credit cards, has both secure and un-secured areas. General information areas are not secure, while the "order areas" where you fill out your order information and furnish credit card numbers are secure.
If your browser doesn't permit communication through a secure server you will not be able to connect to our secure server. Consequently, you do not need to worry about mistakenly placing an unsecured order. If you can't access the secure server for whatever reason, please order by phone toll free at 1-888-631-6789 or by fax at 361-362-1309.
NEVER place an order containing credit card information by email since it is NOT secure. You may email your order to ljones@hrbizmall.com without credit card information and we will call you for your credit card information.
V. Privacy
We are committed to ensuring your privacy. We do not sell client information to third parties or make it available for third party mailing lists. Your email address is NEVER released to other parties.
If you have additional questions about any of our policies, or about shopping with us on line, please contact us at ljones@hrbizmall.com
VI. Standardized Policies within hrbizmall.com
These policies represent the standardized policies of hrbizmall.com and our merchants. Our goal is to insure that you have a pleasant, protected, and consistent shopping experience within our mall community. Only the contact information, return policies and the shipping/charging time policies will vary between merchants to fit their own unique products and inventory circumstances. |
